Frequently asked questions

Today, in the age of technology, there are many ways to deliver television equipment. IPTV is one of the best systems to introduce to have a huge influence. The name clarifies that IPTV, known as Internet Protocol Television, is formed through the use of Internet Protocol and the service is likely to be used in synchronization with telecommunications with which broadband connections are widely used, any service providing packet data can be used.

Generally, IPTV or Internet Protocol Television has several advantages. It offers a future and is profitable in the current market considered by many telecom providers who are considering new positive and profitable services that can generate new revenue.

An Android TV box is a mini PC running an Android operating system. with various Android apps including XBMC.

We always recommend connecting your device hardware (Ethernet).

No, you will connect the vision-planet servers via the Internet, you do not need dish or satellite equipment.

Raising a ticket for account activation or technical support will be responded to within 1 hour to 2 hours. But we aim to respond within 1 hour of receiving the mentioned tickets. But during rush hour it can take up to 3 hours.

Please make sure your playlist is working, using IPTV Player or VLC Player on PC.

If you have webOS or Tizen TVs and your streams are multicast, the UDP to HTTP feature must be enabled in the app settings and configured on your router.

The answer is yes. Indeed, you have access to all kinds of applications from the Google Playstore Android. This makes your TV interactive. You can use apps like Gmail, Firefox, Skype and others directly from your TV.
Sometimes you may experience buffering due to low internet speed and high internet traffic. If you experience buffering, press “pause” for 10-15 seconds and resume, most of the time this will eliminate the need for buffering.
Script errors almost all the time means you are not connected to the Internet or your Internet speed is not fast enough.
The XBMC Remote app is invaluable for navigating XBMC and puts a keyboard and remote control on your smartphone tablet for free.

Please submit a ticket to vision-planet support and ask to check if your IP address is blocked. It will be unlocked if yes.

First, check your internet connection or router, restart it, then check the settings of the device you are using your vision-planet subscription on. If you're still having issues, it looks like your ISP is blocking IPTV traffic. Test with other ISP connections. You shouldn't get any points after doing this.

No you can not. Multi-login on the account may block your username and IP address. However, you can request an additional connection for an additional fee.

Most elements of IP networks are quality of service control. Our service is only great if you can compare it with similar service providers in the market. Our quality of service assures you priority to several packets on the network, we always maintain and control the delays and fragmentation of the service to ensure you a high-end quality service. We always maintain the desired level of performance.

Our IPTV streams use the latest H264 technology, offering the best compression and quality. The size of the IPTV stream is approximately 8 Mbits. However, when changing channels, the H264 protocol may bounce slightly to start displaying the image, which is why a minimum Internet connection speed of 16 Mbits is required, 30 Mbits for HD channels.

We support all kinds of devices such as: MAG, Android Smart Phone, Android Boxes, Enigma, DreamBox, Vu+ (…), PC, VLC, Kodi/XBMC (…), Smart TV.

Generally, there are two basic IPTV systems available through which hardware intended for IPTV can be maintained. It can be delivered via material streamed to multiple people at the same time or can be used to stream video on demand anywhere where the material is typically provided to a single subscriber who requested that specific item. The system is based on a decoder and other necessary elements.

en_GBEN
fr_FRFR en_GBEN